Privacy Policy
This Privacy Policy explains how TalkMate, published by Amedya, collects, uses, and shares information when you use the TalkMate mobile app, website, and related support channels.
Local-First Architecture
TalkMate prioritizes local storage. Your chat history, favorites, custom personas, and streaks are stored directly on your device, giving you physical control over your data.
No Sale of Data
We have never sold, and will never sell, your personal information or conversation logs to third parties or advertisers.
01 What TalkMate Is
TalkMate is a mobile application for AI-powered text chat and live voice conversations with virtual personas. The app is available for iPhone and Android and uses third-party infrastructure to deliver responses, analytics, subscriptions, and limited cloud-backed feedback features.
02 Information We Collect
Stored Locally on Your Device
- check_circleChat history saved in the app.
- check_circleFavorites, streaks, theme choice, notification scheduling state, and rating prompt state.
- check_circleCustom personas that you create inside the app.
- check_circleA locally generated guest user identifier used for ratings and feedback features.
Processed Through App Services
- check_circleText messages you type in chat, which are sent to Google (Gemini API) to generate the AI reply.
- check_circleMicrophone audio captured during live voice calls, which is streamed to Google (Gemini Live API) to power the real-time conversation. Older app versions (1.x) may route some calls to our former backup provider, ElevenLabs.
- check_circlePersona ratings, review comments, and low-rating app feedback you choose to submit.
- check_circleAnonymous usage events (no message content; a pseudonymous identifier that changes every day) and the subscription status needed to provide premium access.
- check_circleCrash and error diagnostics — the error and its stack trace, app version and build, device model and operating system — sent to our own self-hosted error-tracking service (GlitchTip) so we can find and fix faults. Older app versions (1.x) sent these to Sentry. Your messages and voice audio are never included.
- check_circleConversation reports you submit: the last lines of the reported chat, the persona, and your anonymous identifier, so we can review the content.
03 How We Use Information
- check_circleTo deliver text and voice conversations with AI personas.
- check_circleTo keep your local app experience consistent across sessions on the same device.
- check_circleTo understand product usage and improve features, stability, and conversion flows.
- check_circleTo store persona ratings and app feedback you explicitly submit.
- check_circleTo manage subscriptions and premium access.
- check_circleTo answer support, privacy, and deletion requests.
04 Third-Party Services and Processors
TalkMate shares data with the third-party AI services and processors listed below. We ask for your explicit permission inside the app, on first launch, before any message or voice audio is sent to a third-party AI service.
Google (Gemini API) — third-party AI
What we send: the text messages you type in chat, plus the selected persona's prompt; and, during a live voice call, your microphone audio plus the persona's prompt and voice. Why: solely to generate the AI chat reply, and to transcribe your speech and generate the spoken reply in real time. Not used to train Google's models.
ElevenLabs — third-party AI (older app versions only)
What we send: on voice calls routed to ElevenLabs instead of Google, your microphone audio, plus the selected persona's prompt and voice. Why: solely to transcribe your speech and generate the spoken reply in real time. TalkMate 2.0 and later do not use ElevenLabs.
Google Firebase (older app versions only)
Analytics, remote configuration, and ratings/feedback storage in TalkMate 1.x. TalkMate 2.0 and later do not use Firebase.
Cloudflare
Hosts our API, which relays AI requests in real time (conversations are not stored), and stores persona ratings, app feedback, conversation reports, app configuration and anonymous usage statistics.
Adapty & App Stores
Subscription and paywall management, billing, and in-app review prompts.
Error diagnostics
TalkMate 2.0 sends crash and error diagnostics — the error and its stack trace, app version and build, device model and operating system — to our own self-hosted service; no third party receives them. What we never send: your chat messages or voice audio. TalkMate 1.x used Sentry for this.
Equal protection commitment
We confirm that every third party listed above with whom TalkMate shares data provides the same or equal protection of your data as this Privacy Policy. Each acts as a processor under contractual data-protection terms, uses the data solely to deliver the service requested, and is not permitted to sell it or use it for their own advertising or model training. We never sell your personal information or conversation logs.
05 Data Retention
- infoLocal app data remains on your device until you remove it, uninstall the app, or use the in-app delete-all-data action.
- infoPersona ratings and app feedback remain in our database (Cloudflare; Firestore for 1.x) until deleted for operational, moderation, or legal reasons.
- infoConversation reports are deleted automatically 180 days after submission.
- infoWe do not intentionally keep a long-term first-party database of your full chat history, but conversation content is processed through infrastructure and AI providers to generate responses.
06 Your Choices
Delete Local Data
Delete local app data from the profile settings inside the app.
Manage Permissions
Decline optional permissions such as microphone access or local notifications. Some features won't work without them.
Cancel Subscriptions
Cancel subscriptions through the Apple App Store or Google Play account used for purchase.
Request Deletion
Request deletion of server-side ratings, app feedback or conversation reports by contacting [email protected].
07 Children's Privacy
TalkMate is not directed to children under 13. If you believe a child has provided personal information through the app, contact us and we will review the request.
08 Security
We use commercially reasonable technical and organizational measures to reduce unauthorized access, alteration, or misuse of data. No internet or storage system is completely secure, and we cannot guarantee absolute security.
09 International Processing
Your information may be processed in countries other than your own because the services used to operate TalkMate may run globally.
10 Changes to This Policy
We may update this Privacy Policy as the app, infrastructure, or legal requirements change. The version posted at this URL is the current version for store listing and in-app policy references.
11 Contact
For privacy, deletion, or support requests, our team is ready to assist. We aim to respond to all inquiries promptly.